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Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders?
We offer free delivery on all orders within the UK and Europe.
For delivery outside the UK & Europe, delivery charges will be calculated in the shopping cart, and will depend on the destination country.
How long will delivery take?
The estimated delivery times are as set out below:
- UK DPD or UPS: 12 to 48 hours
- UK Tracked Mail: 1 to 3 days
- Europe UPS: 2 to 5 days
- Europe Registered Mail: 7-14 days
- Rest of World UPS: 3 to 10 days
- Rest of World Registered Mail: 7 to 21 days
Which payment methods are accepted?
We accept all major credit & debit payment cards, along with PayPal.
Card payments are handled by Stripe.com, a leader in secure transactions. All your details are handled by Stripe.com and are fully secure. We do not hold or store your payment details.
Do I receive an invoice for my order?
Yes – invoices are available in the ´My Account´ section of this website.